Shop Policy

Sale Items

All sales on items sold at a discount are final, no exceptions.

Helmets

All sales on helmets are final, no exceptions.

New Bikes:

All sales on bicycles are final, no exceptions.

All new bikes come with a one year assembly guarantee, (ask for details in store).

Labour for the installation of new parts and accessories onto your bike, purchased at SMC, is covered for one year.

Manufacturer’s warrantees are brokered through SMC on your behalf when required.

You will be provided with a sales receipt that notes the unique serial number of your new bike, and SMC will retain a copy as well, should you lose yours.

Labour and Repairs:

Labour done to your bike is guaranteed for 30 days from book in, if our repairs don’t meet your satisfaction, please let us know and we’ll do our best to make sure you’re happy with the quality of our work

A $3.00 per day storage fee will be levied on bikes left 30 days past book in date, unless prior arrangements are made.   SMC will not be held responsible for bikes left for repair beyond 30 days from book in.

Bikes left for 3 months past drop off date will be sold in order to recoup the cost of repairs, unless prior arrangements are made.  Attempts to contact the customer are undertaken by SMC after a couple weeks past the due date.

Parts, Accessories and Clothing Returns,  and Warranty:

Generally speaking, no returns.  Once you buy your item, that item is yours and in most instances SMC will not purchase the item back from you.  We do our best to ensure that we get enough information from you in order to assist in your choice of product.  Although SMC will not refund your money, and so long as you have your receipt and the item purchased is in the exact condition it was when it left SMC, you will be provided with shop credit equal to the purchase price and applicable tax of the item you want to return.

Original receipts are required in order to initiate the warranty process.

SMC will broker any warranty claims which arise from defective parts, accessories and clothing purchased at the store.

The manufacturer has the final say as to whether or not a part, accessory or article of clothing qualifies for replacement under warranty.