welcome

SMC is a full service bicycle shop.  ‘What does that mean’, you ask?      To me it means providing Good,    solid service.  and lots of it.  

I’m not going to give you the runaround when it comes to sales, I don’t have time or the inclination.   The service you’ll get regarding sales will be straightforward and honest, and my goal there is to make sure you end up with the right thing and not waste your time. You’re not going to get rushed or pressured into buying a thing, and if you want to buy the wrong thing, I’ll let you know what I think about that.  The store is laid out in such a way that you can find what you need pretty easy- I really don’t want to over complicate things for you.  Things are complicated enough.

I tend to stock products that I have trust in, and that almost always has everything to do with the manufacturer and the support they provide.  Dependability, function and durability must all be present in order for me to have an interest in peddling a thing.  After that, comes value.  I don’t want to have a bike shop where everything is priced beyond the reach of most folks, but I also don’t wanna sell crap.  Truth be told, there is one good reason why some people choose to buy their bikes and gear at department/big box stores, and to my way of thinking it’s a perfectly legitimate reason for some.  SMC is not one of those stores, not even close. Just so ya know.

When it comes to repairs, I can do pretty much anything that most bikes need done in order to get them safe and running sweet. There are some procedures that I lack the tooling for, and I can’t make a silk purse from a sow’s ear, so there are limitations.  That being said, I’ll be straight up with you at the outset if those limitations get in the way.  You can trust my 20 or so years of experience of repairing bicycles professionally, and if that experience doesn’t prove sufficient within a reasonable timeframe, I’ll make it right.  In a perfect world, you’d get it right every time, but it’s not a perfect world.  So, there’s that.

The labour rate is $75 per hour, and I’ll give you a pretty close estimate when I book in your bike.  I don’t do ‘flat rates’ on anything, and repairs are generally booked on a first-come-first-served basis.  I really try to avoid appointments, but will do it under certain circumstances, although if you’re planning on bringing in your bike a heads up phone call never hurts.  If you bought your bike from me, you’ll get priority. All new bikes come with a one year assembly guarantee, which is kind of like free tune ups for a year. They aren’t tune ups like the kind a person pays for, but the idea here is to ensure that the critical first year of life of your new bike involves some regular, preventative maintenance that will make your bike last as long as possible.  Cleaning off your bike a bit before bringing it in for servicing will save you money, and dog crap on your tire will increase your bill by at least $10.  Words to the wise.

I’m friendly enough and really do want to help you, but SMC is pretty much a one man show, so if I’m juggling a bunch of stuff all at once and can’t get to you right away, don’t take it personal. Connor helps out around the shop, and if all you need is to borrow the pump, let him know and he’ll hook you up.  If it looks like I’m running around like a madman, your eyes probably aren’t deceiving you.  Please be patient- I’ll be right with you…